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INT. orders over $120 USD -FREESHIP120

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FAQ

If you're unsure of what products will work best with your skin, start off by viewing the tabs located to the left of our website. You will find categories designed for your skin type. If further assitance is needed please feel free to email us for a custom routine or recommendations info@nakedflamingoskin.com
We formulate with you in mind! We try our best to do extensive product and ingredient reaching before just throwing things out there. With that being said, No we will never do official comedogenicity testing as it mainly requires testing on animals and we don't support animal testing. We do evaluate ingredients based on comedogenicity rating and formulate from there. 
If you're experiencing irritation please email us immediately for clarification on product use or any other concerns. We understand that our products are not "one size fits all." Everyone's skin is different, which means your results and reactions may differ from others. We try our best to accommodate all skin types, but things happen and we get that. Please email us within 30 days of receiving your item to be reviewed for a store credit.  
Purging occurs when active ingredients increase your skins cell turnover at a faster rate than normal. When your cell turnover rate speeds up your skin sheds the dead cells and new cells emerge. This can result in temporary breakouts.
Yes! If you've never used Vegan Skincare before you may experience purging. Purging can also happen if you stop using "regular" products and switch to all natural. Be consistent in your routine and you will see differences within 2 weeks. We recommend allowing 60-90 days before making the final decision to add it to your daily routine. Often we want instant results,  just keep in mind that healthy skin is the goal, not perfect.
All fragrance is skin safe and is Phthalate Free
No, we do not offer free samples. Travel sizes or "sample sizes" are available for testing products. If you're unsure of what will work with your skin, try browsing by skin type or concern. If you're still unclear please email info@nakedflamingoskin.com for a personalized routine.Please keep in mind that it is up to you to review and read each product ingredient and announce any known allergies. 

PROCESSING IS 3-10 BUSINESS DAYS.

  • We ship both locally and worldwide. Local orders take 3-5 business days to be delivered to you and we ship within 3-10  business days. International orders take 7  business days to be delivered via UPS or USPS  and we ship within same 3-10  business days. Shipping time might vary depending on location, shipment method and other factors. Orders over $70 USD will have free shipping. International orders over $120 will have free shipping.

IF SHIPPING PROTECTION WAS PURCHASED AND YOUR ORDER IS LOST IN TRANSIT OR ARRIVES DAMAGED PLEASE VISIT https://claims.route.com/ TO FILE A CLAIM ON YOUR ORDER.If shipping protection was not purchased please email info@nakedflamingoskin.com for assistance. 

  • OUR PREFERRED COURIER IS USPS (LOWER SHIPPING RATES) IN MOST CASES ALL DOMESTIC ORDERS ARE DELIVERED WITHIN 3-5 BUSINESS DAYS. WITH COVID-19 YOU CAN EXPECT CERTAIN DELAYS. 
  • PLEASE FOLLOW YOUR TRACKING NUMBERS. ONCE YOUR ORDER IS SHIPPED WE HAVE NO CONTROL OVER THE SHIPPING/TRANSIT TIMES FOR USPS OR ANY COURIER. 
  • PLEASE CONTACT USPS OR YOUR LOCAL USPS POST OFFICE FOR ASSITANCE. IF FURTHER ASSITANCE IS NEEDED PLEASE EMAIL info@nakedflamingoskin.com

Route+ is our best answer for any lost, stolen and damaged packages! If you wish to waive Route+ and you're experiencing order trouble please email info@nakedflamingoskin.com for assistance.
So you've opted in for Route+ and your item was lost, damaged or stolen? File a claim here: https://claims.route.com/

We  have a NO RETURNS + FINAL SALE Policy due to COVID-19. Your 100% satisfaction is important for us. We offer a 30-days STORE CREDIT . 

  • You have a 30-days to contact us with your order number and reason for requesting a store credit starting the day the item was delivered.Please email info@nakedflamingoskin.com for assistance and consideration. PLEASE INCLUDE YOUR NAME, ORDER NUMBER, ISSUE WITH "STORE CREDIT" IN YOUR SUBJECT.

At the moment, we do not accept returns or exchanges. If there is an issue with your order please email info@nakedflamingoskin.com for assistance. 
If for any reason you're issued a store credit, we will issue a special one time use code in the amount of your product purchase. This code will not expire and will stay active until your one time use. It cannot be combined with any other discount codes. 
We care about the earth and items used to package, manufacture and everything in between. We are making a conscious effort to be as sustainable as we can being a small business. Our packaging is about 97% glass. Naked Flamingo is built on plants and we strive to continue to make the best and most sustainable products without compromising our vision and care for the earth. We will continue on a ZERO WASTE path with greater concern for our Earth and how WE as a whole can make it a cleaner and environmentally safe place in the future. 
We strive to be as sustainable as possible. With this we opt for certain things that can be broken down by bacteria and the earth without causing any major harm to the earth. Biodegradable packing peanuts are much safer than traditional packing peanuts as they contain no styrofoam.
Our biodegradable packing peanuts dissolve within seconds of coming in contact with moisture. They dissolve in most types of liquid and have no waste left behind.
Yes! They help avoid waste and they’re recyclable.
Eco friendly, Kraft corrugated shipping boxes. They’re also recyclable and made with recycled material.
At the moment they are not monitored. What this means is we prioritize by email communication. The best way to reach us is via email at info@nakedflamingoskin.com.our DMs often get cluttered, we do take time to respond to as many as we can but it is not a guarantee. 

We are available 8AM - 5PM EST